Support Policy for the TIBCO Spotfire 6.0.x product family

Support Policy for the TIBCO Spotfire 6.0.x product family

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Article ID: KB0107386

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Updated On:

Products Versions
Spotfire Automation Services 6.0.x
Spotfire Web Player 6.0.x
Spotfire Qualification 6.0.x

Description

Description:
June 12, 2015

TIBCO is officially ending support for release 6.0.x and prior versions of the TIBCO Spotfire product family. This includes the following products:

        TIBCO Spotfire Automation Services
        TIBCO Spotfire Analyst
        TIBCO Spotfire Business Author
        TIBCO Spotfire Consumer
        TIBCO Spotfire Qualification
        TIBCO Spotfire Server
        TIBCO Spotfire Statistics Services

This also includes release 2.0.x and prior versions of the following product:

        TIBCO Enterprise Runtime for R


This action will take effect on June 12, 2016.  The purpose of this notification is to officially communicate this policy and request that you upgrade, as soon as possible, to a supported release of the product. Check the TIBCO Product Download Site (https://edelivery.tibco.com) for the most recent release when planning your upgrade.

During the next 12 months, Support will answer product questions, but enhancements and service pack releases will not be provided.

Service Requests on the releases being retired will no longer be accepted after June 12, 2016. Service Requests under investigation for the releases being retired will be closed as of the retirement date, June 12, 2016.

TIBCO Support Knowledge Base articles will continue to be available from the TIBCO Support Web and existing hot fixes will continue to be available from the TIBCO Spotfire Support Web Site to all customers beyond the retirement date.

Please contact TIBCO Support for any clarifications regarding this support policy.

Issue/Introduction

Support Policy for the TIBCO Spotfire 6.0.x product family