Unable To See Standard Salesforce Objects
Article ID: KB0078612
Updated On:
| Products | Versions |
|---|---|
| TIBCO Scribe Insight | 7.9.x |
Description
The TIBCO Scribe® Insight Adapter for Salesforce provides a means to interface with the Salesforce application. If you are unable to see standard Salesforce objects, such as Account, Contact, and Leads, via the TIBCO Scribe® Insight Workbench when using the Connection as a Source or Target, you may be using the wrong Salesforce URL.
Issue/Introduction
Unable to see standard Salesforce objects, such as Account, Contact, and Leads, via the TIBCO Scribe® Insight Workbench when using the Connection as a Source or Target.
Resolution
- Ensure you have refreshed the Salesforce (SF) Metadata from the SF connection(follow the 6 step process below):
- Open a browser and navigate to the Salesforce login page for your Salesforce account.
- Check the URL in the address bar of your browser.
- Use the URL in the address bar to configure your Salesforce Connection in the TIBCO Scribe® Insight Workbench. See Connecting to Salesforce in the TIBCO Scribe® Insight Help.
NOTE: Make sure that you are not using a Salesforce Sandbox account, which would have a URL starting with https://test.salesforce.......
Salesforce Sandbox accounts cannot be used with the TIBCO Scribe® Insight Adapter for Salesforce.
Additional Information
For additional information, see the following in the TIBCO Scribe® Insight Help: TIBCO Scribe Adapter For Salesforce
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