Unable to access TIBCO LogLogic LMI Web UI after installing custom SSL Certificate
Article ID: KB0077480
Updated On:
| Products | Versions |
|---|---|
| TIBCO LogLogic Log Management Intelligence | all versions |
Description
After installing a new SSL certificate for the LMI web GUI the web GUI can be inaccessible if the procedure isn't performed correctly. Follow the procedure in the resolution section to revert back to the default LMI cert and private key which will allow the web GUI to resume proper operation so that you can re-create the private key and CSR again.
Issue/Introduction
This article describes how to recover from being unable to access web UI after having installed a custom SSL Certificate.
Resolution
1. SSH to the appliance and login as ”toor”
2. In case you want to have the current keystore and truststore files available for analysis later you can rename them, otherwise you can skip this step:
$ mv /loglogic/tomcat/conf/keystore /loglogic/tomcat/conf/keystore.old
$ mv /loglogic/tomcat/conf/truststore /loglogic/tomcat/conf/truststore.old
3. Then use the default files to restore the default cert and key:
$ cp /loglogic/tomcat/conf/keystore.orig /loglogic/tomcat/conf/keystore
$ cp /loglogic/tomcat/conf/truststore.orig /loglogic/tomcat/conf/truststore
4. Restart Tomcat to have the changes take effect. After Tomcat restarts you can login to the web GUI again. Data collection is not affected by the Tomcat restart.
$ mtask -s engine_tomcat restart
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