Unable To Connect To Microsoft Dynamics CRM V4.0 Using The TIBCO Scribe® Insight Microsoft Dynamics CRM V4.0 Adapter
Article ID: KB0078509
Updated On:
| Products | Versions |
|---|---|
| TIBCO Scribe Insight | 7.8.0 |
Description
You are trying to connect to Microsoft Dynamics CRM V4.0 using the TIBCO Scribe® Insight Microsoft Dynamics CRM Adapter and you receive the following errors:
Getting MetadataService4 - The request failed with HTTP status 401: Unauthorized connecting to CRM 4.0 adapter
Error 104
Error opening data source Scribe.MSCRMAdapter30.Database
ADP
Error 896
System.Web.Services.Protocols.Soap.Exception: Server was unable to process request
Getting MetadataService4 - The request failed with HTTP status 401: Unauthorized connecting to CRM 4.0 adapter
Error 104
Error opening data source Scribe.MSCRMAdapter30.Database
ADP
Error 896
System.Web.Services.Protocols.Soap.Exception: Server was unable to process request
Issue/Introduction
Error: Getting MetadataService4 - The request failed with HTTP status 401: Unauthorized connecting to CRM 4.0 adapter
Resolution
You may have incorrect information configured in the TIBCO Scribe® Insight Connection dialog for the Microsoft Dynamics CRM Adapter. Try the following:
- Verify the that the Dynamics CRM user configured for the connection is a System Administrator and System Customizer in your Microsoft Dynamics CRM organization.
- If you are using Active Directory Authentication in the connection to the Adapter, make sure you are a member of the CRM Active Directory PrivUserGroup group.
- On the Connection dialog in TIBCO Scribe® Insight, try logging in while leaving the domain field blank. It should fill in automatically. If not make it the full name, in the following format: servername.domainname.com
- Verify your Dynamics CRM organization name. You need the Unique name when configuring the Connection and it should not include spaces.
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