Unable to connect to GP Web Services after applying GP 2019 Year-End Update
Article ID: KB0076476
Updated On:
| Products | Versions |
|---|---|
| TIBCO Cloud Integration - Connect ( Scribe ) | - |
Description
After recently installing the Microsoft Dynamics GP - 2019 U.S. Year-End Update, you may receive the following error connecting to GP Web services with the TIBCO Scribe® Online Connector For Microsoft Dynamics GP:
Error: An exception occurred that the exception subsystem was unable to log. Consult your System Administrator.
Error: An exception occurred that the exception subsystem was unable to log. Consult your System Administrator.
Issue/Introduction
This article provides information regarding the following GP Web Services Connection error received after installing the Year-End update:
"An exception occurred that the exception subsystem was unable to log. Consult your System Administrator."
Resolution
If your connection was working prior to installing the GP year-end update but fails after the update with this error, you may need to apply a patch provided by Microsoft. Please open a support case with Microsoft to report the issue. Microsoft will provide the patch and instructions to resolve this issue.
Additional Information
Fiddler trace on an on-premise agent reports an "HTTP/1.1 500 Internal Server Error" while testing the GP web service connection.
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