Unable to delete users on Support Portal
Article ID: KB0080103
Updated On:
| Products | Versions |
|---|---|
| TIBCO Support Portal | - |
Description
Unable to delete or remove inactive contacts from the company users list in the TIBCO Support portal.
Issue/Introduction
Unable to delete contacts from the company users list for the TIBCO Support portal.
Environment
N/A
Resolution
It is not possible to delete a contact; you can only make them inactive.
To make a user inactive:
1. Click on 'View' beside the user and then 'Edit'
2. Un-check 'Can Create Cases' and 'Support Entitled'
3. Click 'Save
The user will receive an automated email letting them know their login for access to the TIBCO Support portal has been deactivated.
In order to to have a user completely removed from your company view, please open a new case in the TIBCO Support portal or send an email to support@tibco.com for advanced assistance from the Technical Assistance Centre (TAC).
Feedback
Yes
No
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