Unable to install ".mobileconfig" file as a profile when configuring Kerberos for TIBCO Spotfire for Apple iOS app

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Article ID: KB0077119

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Updated On:

Products	Versions
Spotfire for iOS	2.10 and higher

Description

To use Kerberos authentication with the TIBCO Spotfire for Apple iOS app, you must configure your mobile device to use Kerberos. This can be accomplished by creating and installing a configuration profile. See Enabling Kerberos authentication for more details. While installing the ".mobileconfig" file as a profile, it might fail with the following error.

 Profile Installation Failed Profile Failed to Install

Issue/Introduction

Unable to install ".mobileconfig" file as a profile when configuring Kerberos for TIBCO Spotfire for Apple iOS app

Resolution

This issue can be seen if one or more values in the file are not in the correct format. One common example is incorrect "URLPrefixMatches" values. If the "URLPrefixMatches" value is missing "HTTP" or "HTTPS", then the profile might fail to download. Also, the value for "URLPrefixMatches" is case sensitive so it should all be in lower case. See How to enable Kerberos authentication with the TIBCO Spotfire for Apple iOS app for more details.

To resolve, validate the content of the .mobileconfig file according to the KBA How to enable Kerberos authentication with the TIBCO Spotfire for Apple iOS app and the Sample sso.mobileconfig file documentation reference and try to install again.