Unable to login to Spotfire Server Web URL, Spotfire Analyst client and Web Player eventhough Spotfire server service is up and running.

Unable to login to Spotfire Server Web URL, Spotfire Analyst client and Web Player eventhough Spotfire server service is up and running.

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Article ID: KB0082465

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Updated On:

Products Versions
Spotfire Server 7.5 and later

Description

You may come across below error in catalina.log file on Spotfire server when you are unable to login to Spotfire Server Web URL, Spotfire Analyst client and Web Player eventhough Spotfire server service is up and running:
------------- 
Caused by: com.spotfire.server.security.trust.CAException: Error writing keystore to the certificate authority database
    at com.spotfire.server.security.trust.KeyStoreUtil.saveKeyStore(KeyStoreUtil.java:170)
    at com.spotfire.server.security.trust.KeyStoreUtil.createKeyStoreWithTrust(KeyStoreUtil.java:284)
    at com.spotfire.server.nodemanager.trust.TrustBootstrapper.createEndEntityCertificate(TrustBootstrapper.java:286)
    ... 185 more
Caused by: java.io.FileNotFoundException: D:\tibco\tss\7.10.0\tomcat\..\nm\trust\keystore.p12 (Access is denied)
--------------- 

Environment

All Supported OS

Resolution

This issue may occur if Spotfire Service Account user by which you are running Spotfire server service does not have required access to trust folder under Spotfire installation directory.

To resolve this error, you need to provide Spotfire Service Account user full control to trust folder OR full control to Spotfire server installation directory.
 

Issue/Introduction

Unable to login to Spotfire Server Web URL, Spotfire Analyst client and Web Player eventhough Spotfire server service is up and running.
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