Unable to start Spotfire Server Service with error "com.spotfire.server.ServerInitializationException: Unable to connect to the server database"
Article ID: KB0079862
Updated On:
| Products | Versions |
|---|---|
| Spotfire Server | All Versions |
Description
Description:
Unable to browse the Spotfire Administration Console. Error in the "server.log" file (<Spotfire_server_install_dir>\tomcat\logs);
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com.spotfire.server.ServerInitializationException: Unable to connect to the server database
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Symptoms:
Unable to browse the Spotfire Administration Console. Error in the "server.log" file (<Spotfire_server_install_dir>\tomcat\logs);
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Caused by: org.springframework.beans.BeanInstantiationException: Could not instantiate bean class [com.spotfire.server.util.sql.DataSourceManager]: Constructor threw exception; nested exception is com.spotfire.server.ServerInitializationException: Unable to connect to the server database
at org.springframework.beans.BeanUtils.instantiateClass(BeanUtils.java:141)
at org.springframework.beans.factory.support.SimpleInstantiationStrategy.instantiate(SimpleInstantiationStrategy.java:108)
at org.springframework.beans.factory.support.ConstructorResolver.autowireConstructor(ConstructorResolver.java:280)
... 73 more
Caused by: com.spotfire.server.ServerInitializationException: Unable to connect to the server database
at com.spotfire.server.util.sql.DataSourceManager.awaitConnection(DataSourceManager.java:260)
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Cause:
This error indicates that there is an issue with connectivity to the Spotfire Database.
Resolution
- If your Spotfire Database is up and running.
- Check connectivity from the Spotfire server machine to the Spotfire Database Server using suitable Database client tools (e.g., DBVisualizer ).
- Consult with your DBA if there is something wrong with the Spotfire Database.
Issue/Introduction
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