Unable to view "Web Server Log" in Web Player Diagnostics. "ERROR: Could not read log. Empty path name is not legal."
Article ID: KB0083760
Updated On:
| Products | Versions |
|---|---|
| Spotfire Web Player | 7.0 and lower |
Description
Description:
Unable to the view "Web Server Log" in Web Player Diagnostics. You may encounter the error, "Could not read log. Empty path name is not legal"
Symptoms:
Unable to the view "Web Server Log" in Web Player Diagnostics. Error, "Could not read log. Empty path name is not legal."
Possible causes:
- Incorrect permissions on the "installation folder: \TIBCO\Spotfire Web Player\X.0.0\Logfiles"
-"Spotfire.Dxp.Web.log" might not be present in the LOGFILES folder.
Unable to the view "Web Server Log" in Web Player Diagnostics. You may encounter the error, "Could not read log. Empty path name is not legal"
Symptoms:
Unable to the view "Web Server Log" in Web Player Diagnostics. Error, "Could not read log. Empty path name is not legal."
Possible causes:
- Incorrect permissions on the "installation folder: \TIBCO\Spotfire Web Player\X.0.0\Logfiles"
-"Spotfire.Dxp.Web.log" might not be present in the LOGFILES folder.
Issue/Introduction
Unable to view "Web Server Log" in Web Player Diagnostics. "ERROR: Could not read log. Empty path name is not legal."
Environment
All supported Windows Operating systems
Resolution
- Check the permissions for the Web Player Application Pool user on the directory "TIBCO". Manually add the user OR user_account if it is not present, and grant "full control".
- Unzip the Process Monitor and then start it by running Procmon.exe.
- Reproduce the issue. Switch to Process Monitor and click "Ctrl + E" to stop capturing events.
Press CTRL+F and check for activities on "TIBCO\Spotfire Web Player\X.0.0\Logfiles" by the w3wp.exe process. You can provide the necessary permissions if any access related issues are found.
- Confirm that you inherit the permissions to the sub/child folders. Example "TIBCO\Spotfire Web Player\X.0.0\Logfiles".
If the above doesn't help, you can also try capturing Process Monitor.
Instructions:
- Download Process Monitor from "https://technet.microsoft.com/en-us/library/bb896645.aspx"- Unzip the Process Monitor and then start it by running Procmon.exe.
- Reproduce the issue. Switch to Process Monitor and click "Ctrl + E" to stop capturing events.
Press CTRL+F and check for activities on "TIBCO\Spotfire Web Player\X.0.0\Logfiles" by the w3wp.exe process. You can provide the necessary permissions if any access related issues are found.
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