"Unsupported client TLS" error message when connecting to Salesforce.com through Spotfire Advanced Data Services (ADS).
Article ID: KB0083372
Updated On:
| Products | Versions |
|---|---|
| TIBCO Spotfire Advanced Data Services | All supported versions |
Description
Attempt to connect to a Salesforce.com data source through Advanced Data Services (ADS) fails with the following error message.
Unable to create a connection for data source "<salesforceDS>". [datasrc-3961000]
Resolution
The above error message indicates that they are using an unsupported version of TLS (Transport Layer Security).
Here are the steps to resolve:
1). Download the latest JRE8 from Oracle's web site for your operating system.
http://www.oracle.com/technetwork/java/javase/downloads/jre8-downloads-2133155.html
2). Install JRE8 in any directory. For purposes of illustration, let's say that you install the JRE in C:\apps\jre8
3). Shut down CIS, the repository, and Studio.
4). Rename <cis_install_dir>\jre to jre_1.6.0_22
5). Copy C:\apps\jre8 into the <cis_install_dir> folder. Make sure you rename if needed, i.e., it should be <cis_install_dir>\jre and not <cis_install_dir>\jre8 .
6). Restart the repository and CIS.
7). Confirm in the logs that CIS started correctly.
Issue/Introduction
Feedback
