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Article ID: KB0072058
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Updated On:
Description
The following error can occur when creating a connection to an On-Premise SugarCRM instance using a TIBCO Scribe® Online Cloud Agent or a TIBCO Cloud Integration - Connect Cloud Agent:
Verify that the associated connection information is valid and that you have access to the SugarCRM API.
The error detail can also be found in the Agent Logs:
Message: Verify that the associated connection information is valid and that you have access to the SugarCRM API.
The following error has occurred in the SugarCRM Connector:
Exception Type : JsonReaderException
Message : Unexpected character encountered while parsing value: <. Path '', line 0, position 0.
Resolution
Whitelist the TIBCO Scribe® Online Cloud Agent IP addresses for Firewall in front of the On-Premise SugarCRM server.
Please review the links below regarding the TIBCO Scribe® Online architecture and whitelisting the Cloud Agent IPs.
Defect Number 51040 has been logged with Development to provide a more helpful error message.
Issue/Introduction
Agent Logs:
Message: Verify that the associated connection information is valid and that you have access to the SugarCRM API.
The following error has occurred in the SugarCRM Connector:
Exception Type : JsonReaderException
Message : Unexpected character encountered while parsing value: <. Path '', line 0, position 0.