Visualization incorrect when viewed in iOS Mail
Article ID: KB0082072
Updated On:
| Products | Versions |
|---|---|
| Spotfire Web Player | All supported versions |
Description
Customer gets an email on an Apple mobile device containing a link to the desired analysis file, but when opened in the default iOS Mail app the visualizations are incorrect. They don't seem to be updated properly with new data. Visualizations are correct when viewed in desktop mail applications.
Issue/Introduction
Customer views analysis files in iOS Mail app but visualizations are not correct/updated
Environment
Product: TIBCO Spotfire Web Player
Version: All supported versions
OS: iOS 10.3.2 and higher
Resolution
We have confirmed that this is a caching bug in Apple's default mail app, starting with iOS 10.3.2. Bugs have been filed with Apple regarding this problem.
Workarounds would be to install a 3rd-party email app on the mobile device to ensure that visualizations are up-to-date.
Workarounds would be to install a 3rd-party email app on the mobile device to ensure that visualizations are up-to-date.
Additional Information
https://www.apple.com/feedback/iphone.html
Feedback
Yes
No
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