Web Player crashes/restarts unexpectedly with Event ID: 1023 or Event ID: 1000
Article ID: KB0081155
Updated On:
| Products | Versions |
|---|---|
| Spotfire Web Player | 7.0 |
Description
Description:
Web Player crashes/restarts unexpectedly
Symptoms:
Web Player crashes or restarts unexpectedly
The Windows Event viewer > Application log may show the following events
Cause:
This occurs because an object that is being referenced is de-referenced by the garbage collector in common language runtime 4 (CLR4). - An access violation occurs during garbage collection or when the application tries to access the released object.
Web Player crashes/restarts unexpectedly
Symptoms:
Web Player crashes or restarts unexpectedly
The Windows Event viewer > Application log may show the following events
Event 1:
Log Name: Application
Source: .NET Runtime
Event ID: 1023
Task Category: None
Level: Error
Keywords: Classic
Description:
Application: <Application name>
Framework Version: v4.0.21006
Description: The process was terminated due to an internal error in the .NET Runtime at IP 6B484BC2 (6B300000) with exit code 80131506.
OR
Event 2:
Log Name: Application
Source: Application Error
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
Description:
Faulting application name: <Application name>, version: <Application Version>, time stamp: 0x4e11b8da
Faulting module name: clr.dll, version: 4.0.30319.235, time stamp: 0x4da4281c
Exception code: 0xc0000005
Fault offset: 0x0000000000037413
Faulting process id: 0x1b4c
Faulting application start time: 0x01cc3aed2d08224a
Faulting application path: <path>
Faulting module path: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll
Report Id: 0bdfb3f5-a6f9-11e0-acdb-0024e854572f
Log Name: Application
Source: .NET Runtime
Event ID: 1023
Task Category: None
Level: Error
Keywords: Classic
Description:
Application: <Application name>
Framework Version: v4.0.21006
Description: The process was terminated due to an internal error in the .NET Runtime at IP 6B484BC2 (6B300000) with exit code 80131506.
OR
Event 2:
Log Name: Application
Source: Application Error
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
Description:
Faulting application name: <Application name>, version: <Application Version>, time stamp: 0x4e11b8da
Faulting module name: clr.dll, version: 4.0.30319.235, time stamp: 0x4da4281c
Exception code: 0xc0000005
Fault offset: 0x0000000000037413
Faulting process id: 0x1b4c
Faulting application start time: 0x01cc3aed2d08224a
Faulting application path: <path>
Faulting module path: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll
Report Id: 0bdfb3f5-a6f9-11e0-acdb-0024e854572f
Cause:
This occurs because an object that is being referenced is de-referenced by the garbage collector in common language runtime 4 (CLR4). - An access violation occurs during garbage collection or when the application tries to access the released object.
Issue/Introduction
Web Player crashes/restarts unexpectedly
Resolution
Upgrade to .NET version 4.5.2. Refer to: http://www.microsoft.com/en-in/download/details.aspx?id=42642
Additional Information
http://support2.microsoft.com/kb/2640103
Feedback
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