Web Player instance does not start and may ERROR out with "the operation timed out after 60000 ms"
Article ID: KB0078705
Updated On:
| Products | Versions |
|---|---|
| Spotfire Web Player | 7.5 and later |
Description
This knowledge base will help you to resolve the error below:
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ERROR;2017-08-29T07:29:23,236-06:00;2017-08-29 13:29:23,236;8569b9ea-810e-4093-8cc4-ff444f132bea;(null);WorkerStartup 1;;Spotfire.Dxp.Worker.Host.WorkerHost;"Failed to start worker.
Spotfire.Dxp.Internal.Utilities.ApplicationSetupException: Failed to connect to the Spotfire Server ---> Spotfire.Dxp.Services.ManifestReader+ManifestWebException: Could not connect to server 'http://xyz.tsspune.lab:9443/' to download manifest, the operation timed out after 60000 ms.
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Environment
All supported operating systems
Resolution
Login to the Spotfire Server and export the Web Player configuration.
Follow below steps to export and import Web Player configuration.
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- Run the export config command at the command prompt.
<installation folder>\7.X.0\tomcat\bin>config export-service-config --deployment-area="Production" --force --capability=WEB_PLAYER
- Provide the config Tool Password when prompted.
- Browse to the location "<installation folder>\7.X.0\tomcat\bin\config\root\" and edit "Spotfire.Dxp.Worker.Host.exe.config" and edit/increase the below value.
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<setting name="ManifestDownloadTimeoutMilliseconds" serializeAs="String">
<value>60000</value>
</setting>
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> The value is 60000 milliseconds by default. You may increase the value by 5000 or more (depending on the requirement)
Example: <value>65000</value>
- Save the config file and import it as follows.
<installation folder>\7.X.X\tomcat\bin>config import-service-config --config-name="provide a custom name"
- Provide the config Tool Password when prompted.
- Login to the Spotfire Admin console > Open "Nodes and Services".
- Click on Web Player Service and update it.
Refer to the link below for more information on export/import commands.
https://docs.tibco.com/pub/spotfire_server/7.10.0/doc/html/TIB_sfire_server_tsas_admin_help/GUID-5462A06E-20CC-4F42-BCB8-0A66C8EC1C18.html
NOTE: The same settings are applicable for Automation Services as well.
Follow below steps to export and import Web Player configuration.
-------------------------------------------------------------------------------
- Run the export config command at the command prompt.
<installation folder>\7.X.0\tomcat\bin>config export-service-config --deployment-area="Production" --force --capability=WEB_PLAYER
- Provide the config Tool Password when prompted.
- Browse to the location "<installation folder>\7.X.0\tomcat\bin\config\root\" and edit "Spotfire.Dxp.Worker.Host.exe.config" and edit/increase the below value.
----------------------------------------------------------------------
<setting name="ManifestDownloadTimeoutMilliseconds" serializeAs="String">
<value>60000</value>
</setting>
-----------------------------------------------------------------------
> The value is 60000 milliseconds by default. You may increase the value by 5000 or more (depending on the requirement)
Example: <value>65000</value>
- Save the config file and import it as follows.
<installation folder>\7.X.X\tomcat\bin>config import-service-config --config-name="provide a custom name"
- Provide the config Tool Password when prompted.
- Login to the Spotfire Admin console > Open "Nodes and Services".
- Click on Web Player Service and update it.
Refer to the link below for more information on export/import commands.
https://docs.tibco.com/pub/spotfire_server/7.10.0/doc/html/TIB_sfire_server_tsas_admin_help/GUID-5462A06E-20CC-4F42-BCB8-0A66C8EC1C18.html
NOTE: The same settings are applicable for Automation Services as well.
Issue/Introduction
When starting Web Player service, it may not start and reports the error below:
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ERROR;2017-08-29T07:29:23,236-06:00;2017-08-29 13:29:23,236;8569b9ea-810e-4093-8cc4-ff444f132bea;(null);WorkerStartup 1;;Spotfire.Dxp.Worker.Host.WorkerHost;"Failed to start worker.
Spotfire.Dxp.Internal.Utilities.ApplicationSetupException: Failed to connect to the Spotfire Server ---> Spotfire.Dxp.Services.ManifestReader+ManifestWebException: Could not connect to server 'http://xyz.tsspune.lab:9443/' to download manifest, the operation timed out after 60000 ms.
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Additional Information
https://docs.tibco.com/pub/spotfire_server/7.10.0/doc/html/TIB_sfire_server_tsas_admin_help/GUID-5462A06E-20CC-4F42-BCB8-0A66C8EC1C18.html
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