Web Player service fails to Start/crashes
Article ID: KB0075951
Updated On:
| Products | Versions |
|---|---|
| Spotfire Web Player | 7.11 |
Description
Web Player service fails to start and below error is returned in the Windows Event Viewer logs
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Faulting application name: SpotFire.Dxp.Worker.Host.exe, version: 32.0.11802.4673, time stamp: 0x59fb090a
Faulting module name: ncryptprov.dll, version: 6.3.9600.16384, time stamp: 0x5215e237
Exception code: 0xc0000005
Fault offset: 0x00000000000146a5
Faulting process id: 0x2b5c
Faulting application start time: 0x01d390dbf810c796
Faulting application path: E:\tibco\tsnm\7.11.0\nm\services\WebWorker-32.0.11802.4673-926caea9-c0b6-42f5-bb0d-f4084139a436\SpotFire.Dxp.Worker.Host.exe
Faulting module path: C:\Windows\system32\ncryptprov.dll
Report Id: 3850eb34-fccf-11e7-80df-000c29475e82
Faulting package full name:
Faulting package-relative application ID:
======================
Application: SpotFire.Dxp.Worker.Host.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 00007FFA932046A5
============================
Environment
Resolution
Ensure that the service is set to start as "Automatic" or to "Manual startup type and running on triggered start" Refer to image CNG Key Isolation.PNG
The CNG Key Isolation service is hosted in the Local Security Authority (LSA) process as part of system cryptography support. The service provides key process isolation to private keys and associated cryptographic operations as required by the Common Criteria.
Issue/Introduction
Additional Information
https://gregramsey.net/2014/04/03/watch-out-for-that-service-cng-key-isolation/
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