While running the 'spotfireconfigtool' through command prompt, Error Message: "Error determining the server site: Error while looking up a site"
Article ID: KB0075431
Updated On:
| Products | Versions |
|---|---|
| Spotfire Server | 7.11.x and above |
Description
The configuration tool offers the most frequently used configuration options and generally, we run the configuration tool from a local/remote machine other than the Spotfire server machine.
Below error message may appear while running the config tool on a remote machine through command prompt:
=========================
Error determining the server site: Error while looking up a site
=========================
Below error message may appear while running the config tool on a remote machine through command prompt:
=========================
Error determining the server site: Error while looking up a site
=========================
Issue/Introduction
While running the 'spotfireconfigtool' through command prompt, Error Message: "Error determining the server site: Error while looking up a site"
Environment
All Supported OS
Resolution
The root cause of the above error message is that the 'UIConfig' is not able to connect to the Spotfire database. Below are the steps to check and validate:
- Run the 'UIConfig.bat' file (e.g. <Spotfire Configtool install>\uiconfig.bat) by double clicking on it and check if you are able to connect.
- If the above fails, replace the existing 'bootstrap.xml' file present in the 'spotfireconfigtool' folder with the currently used for the Spotfire Server i.e from <Spotfire Server install>\tomcat\webapps\spotfire\WEB-INF\bootstrap.xml
- If step 2 is not feasible then create a new bootstrap file with the same encryption password.
Feedback
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