Windows iProcess installer terminates with error "Error: Event viewer is running . Please stop the process and try again."
Article ID: KB0078957
Updated On:
| Products | Versions |
|---|---|
| TIBCO iProcess Engine (SQL) | 11.6.1 |
Description
Running the iProcess Engine 11.6.1 installer on Windows to upgade an instance from 11.4.x to 11.6.1
The installer (setup.exe) terminates with the error:
"Error: Event viewer is running . Please stop the process and try again."
Unable to continue with the upgrade.
The installer (setup.exe) terminates with the error:
"Error: Event viewer is running . Please stop the process and try again."
Unable to continue with the upgrade.
Issue/Introduction
The iProcess Engine Windows installer (setup.exe) terminates with the error
"Error: Event viewer is running . Please stop the process and try again."
Environment
TIBCO iProcess Engine on a Microsoft Windows platform.
Resolution
The iProcess Engine installer on Windows creates the log file setuplog_n.log (normally at the root of the drive, for example, C:\setuplog_n.log).
The setuplog_n.log contained the lines:
services.c 2573: ==>isAppRunning() mmc.exe
services.c 2605: CreateProcess() begin...
services.c 2609: CreateProcess() end.
services.c 2619: flagFile exists.
services.c 2639:
services.c 2639: Image Name PID Session Name Session# Mem Usage
services.c 2639: ========================= ======== ================ =========== ============
services.c 2639: mmc.exe 8852 RDP-Tcp#0 2 33.936 K
services.c 2655: <==isAppRunning() return 1
c:\IPE_11~2\IPE_SQL\IPE\ishield.nt\STAFFW~1\SCRIPT~1\setup.rul 1148: ERROR: Event Viewer is running. Please stop it and try again.
c:\IPE_11~2\IPE_SQL\IPE\ishield.nt\STAFFW~1\SCRIPT~1\setup.rul 806: reached End_Install:
The installer checks whether instances of the Micrsosoft Management Centre (mmc.exe) are running.
The installer exits if instances of the MMC are running - the installer generates the message:
"Error: Event viewer is running . Please stop the process and try again."
The resolution is to stop / terminate all instances of mmc.exe on the Windows server and re-run the iProcess Engine installer.
The setuplog_n.log contained the lines:
services.c 2573: ==>isAppRunning() mmc.exe
services.c 2605: CreateProcess() begin...
services.c 2609: CreateProcess() end.
services.c 2619: flagFile exists.
services.c 2639:
services.c 2639: Image Name PID Session Name Session# Mem Usage
services.c 2639: ========================= ======== ================ =========== ============
services.c 2639: mmc.exe 8852 RDP-Tcp#0 2 33.936 K
services.c 2655: <==isAppRunning() return 1
c:\IPE_11~2\IPE_SQL\IPE\ishield.nt\STAFFW~1\SCRIPT~1\setup.rul 1148: ERROR: Event Viewer is running. Please stop it and try again.
c:\IPE_11~2\IPE_SQL\IPE\ishield.nt\STAFFW~1\SCRIPT~1\setup.rul 806: reached End_Install:
The installer checks whether instances of the Micrsosoft Management Centre (mmc.exe) are running.
The installer exits if instances of the MMC are running - the installer generates the message:
"Error: Event viewer is running . Please stop the process and try again."
The resolution is to stop / terminate all instances of mmc.exe on the Windows server and re-run the iProcess Engine installer.
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