Workstation install no longer connects after SCRIBE user password changed
Article ID: KB0078875
Updated On:
| Products | Versions |
|---|---|
| TIBCO Scribe Insight | 7.9.2 |
Description
Issue: I used the InternalDB utility to change the SCRIBE user password on the Scribe Internal database. The change was successful on the TIBCO Scribe® Insight server, but the Workstation install no longer connects. The following error displays when I launch the Workbench:
Failed to initialize the internal database: Error retrieving the product id from the db
Resolution
The Workstation installation stores the DSN and credentials during the installation process.
When the SCRIBE user password is changed post-installation, you need to uninstall the TIBCO Scribe® Insight Workstation and reinstall the Workstation to store the new credentials:
When the SCRIBE user password is changed post-installation, you need to uninstall the TIBCO Scribe® Insight Workstation and reinstall the Workstation to store the new credentials:
- Uninstall TIBCO Scribe® Insight adapters
- Uninstall TIBCO Scribe® Insight.
- Delete the ScribeInternal_MS system DSN
- Reinstall TIBCO Scribe® Insight - Workstation
Issue/Introduction
After changing the SCRIBE user, the Workbench launches successfully on the Scribe server, but the Workstation install no longer connects.
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