Workstation install no longer connects after SCRIBE user password changed
Article ID: KB0078875
Updated On:
| Products | Versions |
|---|---|
| TIBCO Scribe Insight | 7.9.2 |
Description
Issue: I used the InternalDB utility to change the SCRIBE user password on the Scribe Internal database. The change was successful on the TIBCO Scribe® Insight server, but the Workstation install no longer connects. The following error displays when I launch the Workbench:
Failed to initialize the internal database: Error retrieving the product id from the db
Issue/Introduction
After changing the SCRIBE user, the Workbench launches successfully on the Scribe server, but the Workstation install no longer connects.
Resolution
The Workstation installation stores the DSN and credentials during the installation process.
When the SCRIBE user password is changed post-installation, you need to uninstall the TIBCO Scribe® Insight Workstation and reinstall the Workstation to store the new credentials:
When the SCRIBE user password is changed post-installation, you need to uninstall the TIBCO Scribe® Insight Workstation and reinstall the Workstation to store the new credentials:
- Uninstall TIBCO Scribe® Insight adapters
- Uninstall TIBCO Scribe® Insight.
- Delete the ScribeInternal_MS system DSN
- Reinstall TIBCO Scribe® Insight - Workstation
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