How to contact TIBCO Cloud Support

When working in TIBCO Cloud or in any of the domains, you might face some problems and might want to contact the TIBCO Support team for help. You can contact support without signing out of TIBCO Cloud.
 

• Procedure
• On the global navigation bar in TIBCO Cloud or in any of the domains, click. 
• From the links displayed, select the Support link.

• In the TIBCO Support form that is displayed in a new tab, select the correct product and provide other necessary details to explain your problem. Several help articles might be displayed as you continue filling in the information in the form. You might want to refer to them before submitting your case. If help articles are not relevant you can proceed to submit the case.

• After you submit your case, the case details are displayed. 
• Note: Selecting the correct product is very important and will help auto route your case to the right product support teams.

• If you have issues with Scribe please select  TIBCO Cloud Integration - Connect (Scribe), the new case will be routed to Scribe Support.
• if you have issues with API Management (formally Mashary)  please select TIBCO Cloud API Management, the new case will be routed to API management Support.
• If you have issues with Spotfire please select TIBCO Cloud Spotfire, the new case will be routed to Spotfire Support.
• If you have issues with TIBCO Cloud subscription, team management, login, access or any other platform-related issues please select TIBCO Cloud, the new case will be routed to TIBCO Cloud Support.