How can TIBCO customers access/download Hotfixes?

Once a customer has accessed the TIBCO Support Customer Portal Web UI, all GA hotfixes can be found under the directory AvailableDownloads. (View instructions below).

Instructions for Customer Contact  to download Hotfixes can be found in the attached file HowToDownloadHotfix.pdf
 

Instructions:

This hotfix can be downloaded directly from the TIBCO Support Customer Portal Web UI.

1).  Login to the TIBCO Support Customer Portal Web UI.

2).  Go to the TIBCO Support Customer Portal Home. Click on the Downloads drop-down menu -->Select Hotfixes  (See the following screenshot). 




3). The Hotfix is stored under the Available Downloads folder.



4). The Hotfix is stored under Available Downloads / <Product Name>/ <Product Version>/hotfix-<Version>.

Example: To download TIBCO Administrator 5.10.0 Hotfix-01, locate the Hotfix under Available Download/Administrator/5.10.0/hotfix-01.




 

How can TIBCO customers access Engineering Builds or customer-specific files?

Instructions for Customer Contact to download Engineering Builds (EB) can be found in the attached HowToAccessEngineeringBuilds.pdf 

Instructions:

Engineering Builds, or customer-specific files, can be downloaded directly from the TIBCO Support Customer Portal Web UI.

1). Login to the TIBCO Support Customer Portal Web UI.

2). Goto the TIBCO Support Customer Portal Home. Click on the Downloads drop-down menu -->Select Hotfixes  (See the following screenshot). 

3). Engineering Builds or customer-specific files are available under My Company Hotfixes (See the following screenshot).