iProcess importing an xfr file - getting message as 'User information is being updated by swadmin; Please try later'
Article ID: KB0080872
Updated On:
| Products | Versions |
|---|---|
| TIBCO iProcess Engine (Oracle) | All versions |
Description
Trying to import users and groups into iProcess using an xfr file
The following command is used:
swutil USERINFO UserGroup.xfr nousrchk
Users are not imported and the following error is generated:
'User information is being updated by swadmin; Please try later'
The following command is used:
swutil USERINFO UserGroup.xfr nousrchk
Users are not imported and the following error is generated:
'User information is being updated by swadmin; Please try later'
Issue/Introduction
Trying to import users and groups into iProcess using an xfr file
Users are not imported and the following error is generated:
'User information is being updated by swadmin; Please try later'
Environment
TIBCO iProcess Engine (Oracle) 11.4.1 Linux
Resolution
The issue is that the user information is marked as being updated in the iProcess FLAG_TABLE database table.
Only one person can updated the user/group information at any point in time.
Either:
1. Another person is in the process of updating the user info
OR
2. The user area is marked as locked in the iProcess database table flag_table
Check that no one else is updating the user and group information.
If no one is updating the user information then check that status of the iProcess FLAG_TABLE database table using:
select * from flag_table;
The table should contain 4 rows – if no area is locked then all number columns should be set to 0 with the USER_NAME column set to null
If an area is locked then please update the row to set the area as free.
The user and group import will then proceed.
Only one person can updated the user/group information at any point in time.
Either:
1. Another person is in the process of updating the user info
OR
2. The user area is marked as locked in the iProcess database table flag_table
Check that no one else is updating the user and group information.
If no one is updating the user information then check that status of the iProcess FLAG_TABLE database table using:
select * from flag_table;
The table should contain 4 rows – if no area is locked then all number columns should be set to 0 with the USER_NAME column set to null
If an area is locked then please update the row to set the area as free.
The user and group import will then proceed.
Additional Information
TIBCO iProcess Engine Administrator's Guide
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