swutil command run from EAI Script does not complete successfully and generates a return code of 255
Article ID: KB0079831
Updated On:
| Products | Versions |
|---|---|
| TIBCO iProcess Engine (SQL) | 11.6.1 |
Description
The swutil UNLOCKMAIL command invoked from an EAI Script does not complete successfully and therefore does not unlock the work item. If the command is run from a command line the work item gets unlocked successfully.
A return code value of 255 is generated when the problem occurs.
The issue is caused by the time taken to run the command. If the command does not complete and return within the default timeout of 20 seconds it will not complete successfully and generates the return code value of 255.
A return code value of 255 is generated when the problem occurs.
The issue is caused by the time taken to run the command. If the command does not complete and return within the default timeout of 20 seconds it will not complete successfully and generates the return code value of 255.
Issue/Introduction
swutil command run from EAI Script does not complete successfully and generates a return code of 255
Environment
All supported platforms and databases.
Resolution
The parameter used for the timeout time setting is FGLITO in STAFF section of the staffcfg file.
Change the FGLITO parameter to a higher value such as 40 or 60.
Restart the iProcess Engine to ensure the parameter change is invoked correctly.
Change the FGLITO parameter to a higher value such as 40 or 60.
Restart the iProcess Engine to ensure the parameter change is invoked correctly.
Feedback
Yes
No
Powered by
