FAQ for TIBCO Activation

A: TIBCO Activation Service is a new product that is required to activate your TIBCO products using a valid license. You can read more about in TAS Docs https://docs.tibco.com/pub/tibco-activation/1.0.0/doc/html/Default.htm

Q: What are the benefits of the TIBCO Activation Service (TAS) ?

A: By centralizing activation throughout your organization, TIBCO Activation Service helps:

Minimize the number of licenses that you must generate and manage.
Ensure you know the location of your licenses at all times.
Enable the redeployment of TIBCO products to new operating environments without generating new licenses.
Minimize the reactivation effort required when software subscriptions are renewed.
Accelerate upgrades to new TIBCO product releases.
Reduce downtime risk of your TIBCO product caused by lost or damaged licenses.

Q: Where can I find more information about TIBCO Activation Service?

A: You can find more information in the following resources:

Please refer Product Docs:
- TIBCO® Activation Service - https://docs.tibco.com/pub/tibco-activation/1.0.0/doc/html/Default.htm
- TIBCO ActiveMatrix BusinessWorks Activation - https://docs.tibco.com/pub/activematrix_businessworks/5.16.1/doc/html/Default.htm#getting-started/license_enforcement.htm
- TIBCO Rendezvous Activation - https://docs.tibco.com/pub/rendezvous/8.8.0/doc/html/Default.htm#admin-guide/Licensing.htm
- TIBCO Enterprise Messaging Service Activation - https://docs.tibco.com/pub/ems/10.4.0/doc/html/Default.htm#users-guide/running-ems-license.htm

Please refer Support KB Articles for Activation:

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2. Product Activation Requirements

Q: Which TIBCO products require activation?

A: Currently, the following TIBCO products require activation:

TIBCO ActiveMatrix BusinessWorks 5.16.1
TIBCO Rendezvous 8.8.0
TIBCO Enterprise Messaging Service 10.4.0

The above releases have also been designated as LTS releases. For more information on the long term support policy, please review

LTS Doc : https://docs.tibco.com/tibco-lts-releases
Support KB Article on TIBCO LTS Policy KB0137390.

NOTE: We will update this list when other TIBCO products require and support TIBCO Activation Service.

Q: I'm running an older version of a TIBCO product. Do I need to activate it?

A: No, activation is not currently required for older versions of products that now require activation. However, TIBCO may change this policy in the future.

Q: What is license binding and why is it necessary?

A: License binding attaches license information to a specific Linux host where TIBCO products will be activated. This prevents unauthorized use of the license.

Q: Can a product be activated in one environment and run in another?

A: Yes, in the case of remote activation, the license is bound to the environment where activation is performed, not where the product will run.

Q: Can I generate multiple licenses bound to different environments?

A: Yes, you can generate as many licenses as you need, each bound to a different environment. Each license can contain all or a subset of your entitled TIBCO products.

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3. Preparation and Obtaining Software

Q: How do I prepare for activation?

A: You'll need to:

Plan for activation: Define your architecture and install activation components.
Generate licenses: Generate the licenses needed to activate your products.
Activate TIBCO products: Deploy and configure your TIBCO products for activation.
Maintain activation: Monitor and update licenses as needed.

For more information please refer to TIBCO Activation Service User Guide Doc

Q: How do I obtain TIBCO Activation Service software?

A: You can download it from the TIBCO Software Downloads site https://www.tibco.com/downloads.

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4. Installation and Infrastructure

Q: How is TIBCO Activation Service installed?

A: Installation instructions are available in the TIBCO Activation Service product documentation.

Q: Are there any prerequisites for installing TIBCO Activation Service?

A: Yes, you'll need:

A supported Linux distribution (RHEL or Ubuntu)
OpenJDK 17 , it's bundled with the TIBCO Activation Service installer.
Root or sudo access

Q: Which operating systems are supported?

A: Currently, only Red Hat and Ubuntu Linux are supported. You can refer to the Activation Service readme for supported platforms.Readme.txt

Q: Do you have plans to support Windows for TIBCO Activation Server?

A: Yes , We have an Enhancement Request in place to add support for Windows OS in future releases, please open a case with Support if you are interested in updates.

Q: Can I run TIBCO Activation Service on a virtual server from On-Premise or a Hyperscaler (e.g., AWS EC2)?

A: Yes, Inline with our our Support Policy for Virtualized environments KB0070515

Q: Can I install TIBCO Activation Service in a Kubernetes cluster?

A: Currently, TIBCO Activation Service is only supported on on-premises or virtualized Linux environments. Kubernetes deployment is not yet supported. We have an enhancement request to add containerized Linux support in future releases. For updates, please contact TIBCO Support.

Q: How many instances of TIBCO Activation Service can I run?

A: You can run as many instances as you need, but each must be on a separate Linux system or virtual machine. Each instance requires licenses to be bound to that specific system or virtual machine.

Q: Does TIBCO Activation Service support High Availability (HA) mode?

A: No, currently HA is not available for TIBCO Activation Service. However, an Enhancement Request (ER) exists to support this feature in the future. If you would like to be notified when this ER is resolved, please open a support case.

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5. Activation and License Maintenance

Q. What if my TIBCO Activation Service is down, will it stop my products ?

A: No, there will be no disruption. But you will have 7 days to re-establish connectivity with TIBCO Activation Service, after which your TIBCO products activated by that instance will shut down.

Q. What happens if our license expires ?

A. If your license expires and your contract is not renewed, you will lose access to our services and the ability to generate new licenses. To restore these functionalities, you must renew your contract with TIBCO. Please contact your Account Management, Sales, or Renewal teams immediately. We strongly advise proactively tracking expiration dates and initiating the renewal process early to prevent service interruption. Consistent communication with your TIBCO account representative is crucial.

Q. How do I get notified before license expiry ?

Product-Level Notifications

Alerts are added to product logs

Proactive Account Management

TIBCO Sales representative team initiates contact before a few months of contract expiry.

Customers should take the initiative to review their TIBCO subscription contract and notify their organization's procurement teams to collaborate with TIBCO's renewal team six months before the contract expiration date.

NOTE: This FAQ covers many of the common questions about TIBCO Activation Service. If you have further questions, please refer to the resources mentioned above or contact TIBCO Support.

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Issue/Introduction

This FAQ provides key details about TIBCO Activation Service, including its purpose, required products, preparation, installation, supported operating systems, license binding, and where to find more information.

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