How to Contact TIBCO Platform Support
Article ID: KB0070335
Updated On:
| Products | Versions |
|---|---|
| TIBCO Platform - Control Plane | All |
| TIBCO BusinessWorks Container Edition | 0 |
| TIBCO Enterprise Message Service | 0 |
Description
When working with the TIBCO Platform or any of its capabilities (such as BWCE/Flogo, BW5, EMS, etc.), you may encounter issues and need to seek help from the TIBCO Support team. Follow these steps to contact support:
Step 1: Sign In to the TIBCO Support Portal:
- Visit the TIBCO Support Portal.
- Log in using your credentials.
Step 2: Create a New Support Case:
- Click on “Create Case.”
- On the New Case form, you’ll find a Product Dropdown (see screenshot).
- Filter by searching for “TIBCO Platform.”
- Select the correct product from the dropdown.
Tips For selecting the correct product :
Few Examples:
- For TIBCO Platform features:
- TIBCO Platform - Control Plane - use this product to report issues with to TIBCO Platform subscription, team management, login, access, or any other platform-related provisioning issues
- TIBCO Platform - Control Tower - use this product to report issues with the TIBCO Platform - On-Prem DataPlane
- TIBCO Platform - Developer Hub - use this product to report issues with the Developer Hub
- For TIBCO Platform Capabilities - report issues against the usual products, for example:
- TIBCO BusinessWorks Container Edition (BWCE)
- TIBCO Flogo Enterprise
- TIBCO Enterprise Messaging Service (EMS)
NOTE: When submitting a support case, selecting the correct product is crucial. This ensures that your case is auto-routed to the appropriate support team. If you’re uncertain about which product to choose, consider making your best guess or selecting “TIBCO Platform - Control Plane.” The Platform Support team will then reroute the case if necessary.
Step 3: Provide Relevant Details in Case:
- Provide a detailed description of the problem you’re facing. Include any error messages, symptoms, or unexpected behavior you’ve encountered.
- Attach relevant files, logs, screenshots, or other documentation that can assist in diagnosing the issue.
- As you continue filling out the form, several help knowledge base articles related to your issue may be displayed. You can consider referring to them before submitting your case.
- If the help articles are not relevant to your situation, proceed to submit the case.
Issue/Introduction
How to contact TIBCO Platform Support
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