When Statistica Web Data Entry is having issues, how can we enable logging for better troublshooting?

Windows operating systems only.

Before performing the following steps, make a copy of the web.config file.  The typical location is C:\WebStatisticaPub\DataEntry.

Perform these steps in the web.config file:

1.  Add the following code directly below the existing line:  <httpRuntime executionTimeout="900" apartmentThreading="true" enableVersionHeader="false" />

Note:  Statistica 14.1 and higher already include data entry tracing so proceed to step 2 below.

<!-- To enable tracing, uncomment trace  -->
    <!--
    <trace enabled="true" pageOutput="false" requestLimit="50" localOnly="false" writeToDiagnosticsTrace="true" />
    -->
  </system.web>
  <!-- To enable tracing, uncomment system.diagnostics and sepcify the valid file name with write permission to the directory -->
  <!--
  <system.diagnostics>
    <trace autoflush="true">
      <listeners>
        <add name="TextWriterListener" type="System.Diagnostics.TextWriterTraceListener" initializeData="C:\temp\dataentry_output.log" />
      </listeners>
    </trace>
  </system.diagnostics>
  <system.codedom>
    <compilers>
      <compiler language="VB" extension=".vb" compilerOptions="/d:Trace=true" type="Microsoft.VisualBasic.VBCodeProvider, System, Version=1.0.5000.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" />
    </compilers>
  </system.codedom>
  -->

2.  Uncomment the trace enabled by removing the <!-- and the --> lines from above and below <trace enabled="true" pageOutput="false" requestLimit="50" localOnly="false" writeToDiagnosticsTrace="true" /> and from above   <system.diagnostics> and from below </system.codedom>.  The code should then look like following:
 

<!-- To enable tracing, uncomment trace  -->
    
    <trace enabled="true" pageOutput="false" requestLimit="50" localOnly="false" writeToDiagnosticsTrace="true" />
  
  </system.web>
  <!-- To enable tracing, uncomment system.diagnostics and sepcify the valid file name with write permission to the directory -->
 
  <system.diagnostics>
    <trace autoflush="true">
      <listeners>
        <add name="TextWriterListener" type="System.Diagnostics.TextWriterTraceListener" initializeData="C:\temp\dataentry_output.log" />
      </listeners>
    </trace>
  </system.diagnostics>
  <system.codedom>
    <compilers>
      <compiler language="VB" extension=".vb" compilerOptions="/d:Trace=true" type="Microsoft.VisualBasic.VBCodeProvider, System, Version=1.0.5000.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" />
    </compilers>
  </system.codedom>
 

3.  If desired, change the file output location, in green above
4.  Open a command prompt as administrator (type CMD in Windows Search, right-click, and select "Run as administrator"
5.  Enter the command press Enter:  iisreset

Perform the steps to reproduce the issue.  Upload the file for TIBCO Support to review  

How to enable error logging for Statistica Web Data Entry?

Related troubleshooting resources:
Native logs:
https://support.tibco.com/s/article/Statistica-Error-Debug-log-licensing-report
WebStatistica or Data Entry logs:
https://support.tibco.com/s/article/How-to-capture-network-logs-for-troubleshooting-any-WebStatistica-or-Data-Entry-specific-issues-in-TIBCO-Statistica