Unable to configure HTTPS for TIBCO Spotfire Statistics Services version 10.10.0

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Article ID: KB0073251

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Updated On:

Products	Versions
Spotfire Statistics Services	10.10.0

Description

After configuring HTTPS for Tibco Spotfire Statistics Service (TSSS) version 10.10.0 (following TIBCO's SSL Configuration and Apache's SSL/TLS Configuration How-To instructions) and restarting TSSS service, you may still be unable to successfully open the HTTPS URL in a web browser.
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And chttps://docs.tibco.com/pub/spotfire/general/sr/GUID-B9597238-6912-496B-98B2-D13BBE9123CF.htmlhecking the TSSS logs (e.g: C:\Program Files\TIBCO\statsvcs1010\SplusServer\tomcat\logs > catalina.xxxx.log), you may see the following error:

07-Dec-2020 23:48:32.491 SEVERE [https-jsse-nio-443-exec-7] org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun Error running socket processor
java.lang.RuntimeException: Could not generate ECDH keypair
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15-Dec-2020 13:17:20.090 SEVERE [https-jsse-nio-8443-exec-8] org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun Error running socket processor
java.lang.UnsatisfiedLinkError: sun.security.ec.ECKeyPairGenerator.isCurveSupported([B)Z

Environment

Windows

Resolution

The root cause for this issue is due to a specific incompatibility of TSSS 10.10.0 with the lower Java version that is not officially supported. To resolve, update the Java version for TSSS 10.10.0 to Java 11. Here are the instruction on how to update the Java version for TSSS: KB: 000031661 How to upgrade Java version in TIBCO Spotfire Statistics Services (TSSS)