Error when launching Web Data Entry - An unexpected error occured in PopulateTree
Article ID: KB0074139
Updated On:
| Products | Versions |
|---|---|
| Spotfire Statistica | 12.0 and later versions |
Description
When launching Web Data Entry we get an error: An unexpected error occurred in PopulateTree...Authentication failed: Access is denied.
Cause: The error is usually caused if certain users do not have permission to read/execute SDMS client files on the server
Cause: The error is usually caused if certain users do not have permission to read/execute SDMS client files on the server
Issue/Introduction
Error when launching Web Data Entry - An unexpected error occured in PopulateTree
Resolution
To resolve this error :
1. Login to Enterprise Server/ Data Entry server as an administrator.
2. Browse to the Statistica installation folder
3. Right click on Folder >> properties >> security tab and give "Everyone" Read and Execute access to the folder.
4. If the above enlisted steps do not resolve the error, raise a case for TIBCO Statistica here
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