Error message "You have reached the maximum number of installs allowed" when installing and registering a concurrent version of Statistica

Error message "You have reached the maximum number of installs allowed" when installing and registering a concurrent version of Statistica

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Article ID: KB0076967

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Updated On:

Products Versions
Spotfire Statistica 8.0 and higher

Description

Trying to install the server part of a network (concurrent) installation gives an error indicated I have already install and registered on a different server.  How is this solved? 

Cause: Typically the license service can only be installed on one license server and the TIBCO registration server indicates this has already been installed.  If a server install is attempted again on another server,  registration will fail  and the error "maximum number of installs has been reached" will appear.  

Issue/Introduction

This article discusses why the registration error "You have reached the maximum number of installs allowed" occurs and how to resolve it.

Environment

Windows operating systems only.

Resolution

1.  Uninstall Statistica from its current server location.

2.  During the uninstall process, a message dialog will pop up asking if the registration server should be notified about this un-installation.  Please select Yes. 

3.  A message will indicate if the registration server was successfully contacted or not.  If successful, then the registered install has been marked as Uninstalled.  If unsuccessful, then please create a TIBCO support case with the server hostname and Statistica serial number.  Create the support case here:  https://support.tibco.com/s/

Related knowledge base articles:
Concurrent Network License (CNET) installation steps
Error: "You have reached the maximum number of installs allowed" when installing a stand-alone version of Statistica
 

 

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