Technical support is not provided for academic or customers who rent/purchase from OnTheHub.  However, help can be found through several avenues.  


Note:  Purchases or rentals from OnTheHub have serial numbers that end like the following:
XXXXXXXXXXXXKVTACD
XXXXXXXXXXXXXHUB-X

Windows operating systems only.

General Help
Academic licenses purchased or rented from OnTheHub can request help from any of the resources below:

OnTheHub Help:  https://onthehub.com/help/
TIBCO Knowledge Base: https://support.tibco.com/s/  (click "Knowledge Base" near the top left, then enter keywords and search)
Embedded Help (File | Help/Support) 
Getting Started:  https://community.tibco.com/wiki/getting-started-tibco-statistica
Data Science Text Book:  https://docs.tibco.com/data-science/textbook

New Purchases
To rent or purchase a new license for the Statistica academic bundles, click  https://onthehub.com. All new rentals or purchases require:
1.   The old Statistica install to be uninstalled, if currently installed (Control Pane-->Programs and Features, right-click Statistica and select "Uninstall")
2.   The new version to be installed using the new installer files, provided by OnTheHub
3.   The new installation keys to be used during the installation, provided by OnTheHub


Limited Technical Support
For help with installation issues involving downloading the Statistica installer files or obtaining installation keys, contact https://onthehub.com/help/

Help for Statistica Ultimate Academic and Statistica Basic Academic bundles purchased form OnTheHub