How to set the Service user for WebStatistica service to have Full Control of WSReports folder that would enable it to create and save a report?
Article ID: KB0080538
Updated On:
| Products | Versions |
|---|---|
| Spotfire Statistica | 13.0 and above. |
Description
When selecting "Save Report to Web Enterprise Reports" in Statistica Enterprise Manager for a report, an "Access Denied" error is displayed and the report never saves. One error we see is this:
===================
===================
"Access is denied.
Error Source:
CssSPC.CssSPC.1
Runtime Error at *LaunchMonitor.svx (958)"
=================== Error Source:
CssSPC.CssSPC.1
Runtime Error at *LaunchMonitor.svx (958)"
Issue/Introduction
This article discusses what permission are necessary for a report to be saved in the WSReports folder.
Environment
Statistica Enterprise (server) installs only. Windows operating systems only.
Resolution
To resolve this error, add the service user account to the Advanced Sharing for the WSReports folder, the one setup in this knowledge base article How to run WebStatistica Service as a Windows Domain User ?
The steps to follow would be:
1. Go to the WSReports folder. Typical location is <local drive>:\WebSTATISTICAPub\wwwroot\WebSEWSS\. Right-click and select Properties;
2. Select the Sharing tab at the top of the Properties menu;
3. Click the "Advanced Sharing..." button (administrative permissions are required), then click the "Permissions" button;
4. Add the service user permission and check the Full Control button. Below shows the location of where to add the service user:
The steps to follow would be:
1. Go to the WSReports folder. Typical location is <local drive>:\WebSTATISTICAPub\wwwroot\WebSEWSS\. Right-click and select Properties;
2. Select the Sharing tab at the top of the Properties menu;
3. Click the "Advanced Sharing..." button (administrative permissions are required), then click the "Permissions" button;
4. Add the service user permission and check the Full Control button. Below shows the location of where to add the service user:
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