Important Note:    With the Statistica Ultimate Academic Bundle and the Basic Academic Bundle, technical support is not provided.   For any installation questions or issues not addressed in this knowledge base, or any addition questions or issues, see Help for Statistica Ultimate Academic and Statistica Basic Academic bundles purchased form OnTheHub

Problem One

I am having problems installing my Statistica Ultimate Academic Bundle.  I can't find the installer files.  What should I do?

Problem Two

I need to install my Ultimate Academic on another computer but I am getting a message I cannot do that:

Problem Three

When I try to install, I keep getting "Error -1" or a "Communication error with the server" message.

Problem Four

I purchased an upgrade to my current Statistica install or a new copy rental of Statistica.  How do I go about installing it? 

Solution to Problem One

The installer files for the Statistica Ultimate Academic Bundle are downloaded from the OnTheHub website to a download manager, called a SDM (Secure Download Manager).  The SDM is downloaded first, then the installer files are downloaded, then Statistica can be installed.  All of this information should be included in the email sent by OnTheHub.  For more details see Frequently Asked Questions (information provided by OnTheHub).

Solution to Problem Two

The message indicates Statistica cannot be installed because the maximum amount of installs has been reached (the maximum is one).  To install on another computer, follow the instructions located in this knowledge base article:  What is the process for installing Statistica on a different computer (single-user desktop version)?
 

Solution to Problem Three

See Error: "Error -1" or "Communication error with the server" is observed when attempting to register for the Statistica license

Solution to Problem Four

No upgrades are available for the Ultimate Academic version (or any version sold on the hub).   What was purchased, or rented, was a completely new copy of Statistica that is a later version of what is installed now.  License files are not extended for currently installed academic versions sold through OnTheHub.  To resolve this:

1.  Uninstall Statistica through Programs and Features (Start | Control Panel | Programs and Features, right-click on Statistica and select "Uninstall")

2.  Download the new installer files, from OnTheHub (typically sign into your account and look under "My Orders" or "My Account")

3.  Install using the new installation keys (also provided under "My Orders" or "My Account")..

For additional help downloading and installing, please contact OnTheHub Help. For additional help installing Statistica, search the TIBCO Support Portal for common install errors here.

For licensing assistance and help with installation issues, see Help for Statistica Ultimate Academic and Statistica Basic Academic bundles purchased form OnTheHub