Maps in Spotfire not visible when using Zscaler proxy

Maps in Spotfire not visible when using Zscaler proxy

book

Article ID: KB0076545

calendar_today

Updated On:

Products Versions
Spotfire Analyst 7.6 and higher
Spotfire Web Player 7.6 and higher

Description

If you are using a Zscaler proxy and you do not see any maps in the map chart, they are just blank.

If you capture a Fiddler log you will can see this kind of responses to image requests:
  

HTTP/1.1 307 Temporary Redirect
Content-Length: 0
Location: https://gateway.zscloud.net:443/auD?origurl=http%3A%2F%2Fgeoanalytics%2etibco%2ecom%2ftiles%2fv100%2fbasic%5fmap%2f4%2f2%2f5%2epng&wexps=1&_ordtok=qJk3WV3NrFrrJD6ntM73sNH3vQ
Content-Type: text/html
P3P: CP="NOI ADM DEV PSAi COM NAV OUR OTR STP IND DEM"
Set-Cookie: _sm_au_d=1;path=/;domain=.tibco.com

Environment

Maps in TIBCO Spotfire, when having a Zscaler proxy.

Resolution

Set up the Zscaler proxy to forward the image requests properly.
 

Issue/Introduction

Maps in Spotfire Map Chart not visible / empty / blank when using Zscaler proxy.

Additional Information

Fiddler

How to setup proxy in Spotfire:
https://support.tibco.com/s/article/Using-Proxy-to-connect-outside-of-Spotfire-Environment-with-Web-Player-or-Automation-Services
Powered by Wolken Software