Microsoft is deprecating the WS-Trust security protocol and the regional Discovery Service which are used in authenticating with Microsoft Dynamics 365 / CRM for the Customer Engagement product. These changes could affect how you configure your connections to these Microsoft products if you are using the "Online" or Partner-Hosted (IFD) deployment types. See this Microsoft documentation for more information about when these changes will affect your Microsoft CRM organization. 

Information About TIBCO Scribe® Online Connector for Microsoft Dynamics 365 / CRM and TIBCO Scribe® Online Connector for Microsoft Common Data Services (CDS)

Use of regional discovery services is being retired by Microsoft in the very near future. This means that the Online Deployment option will no longer work. In addition, Microsoft has announced that it will retire the use of Office 365 credentials in April 2022. See this Microsoft Notification. Best practice is to use Azure AD instead. See Azure AD Authentication for step-by-step connection instructions. The Online option will be removed from the User Interface in a future release.

Microsoft is deprecating WS-Trust. This means that the Partner-Hosted (IFD) deployment option will no longer work. See this Microsoft Notification. Best practice is to move to the Connection String deployment type before April 2022. The Partner-Hosted (IFD) option will be removed from the User Interface in a future release.

Information About TIBCO Scribe® Insight Adapter For Microsoft Dynamics 365 And CRM

For customers that use Dynamics CRM with the "Online" deployment type and whose organizations have been affected by these deprecations, we have "TIBCO Scribe® Insight Adapter for Microsoft Dynamics 365 And CRM 5.6.2 hotfix 14" . You can read more about the hotfix in the release announcement. 

Read this article to learn how to get notified when hotfixes are released.

Requirements the Adapter when using Azure AD deployment: 

1. Use the hotfix installer to install the TIBCO Scribe Adapter For Microsoft Dynamics 365 And CRM.
2. Set up an Azure AD Application for your organization in Microsoft Dynamics 365 / CRM with API permissions for Microsoft Dynamics 365 / CRM and a secret created specifically for this application.
3. Create an application user in Microsoft Dynamics 365 / CRM for Customer Engagement that references the application ID of the Azure AD application and has System Administrator and System Customizer roles.
4. In TIBCO Scribe Insight, when configuring your Microsoft Dynamics 365 / CRM connection, choose the Azure AD - Client Credentials authorization type. Enter the Client ID and Client Secret associated with the Azure AD application you created.
5. Verify your connection works and test your DTS files.