TIBCO Scribe® Insight Error creating QueryBuilderForm (coCreateInstance failed)
Article ID: KB0076262
Updated On:
| Products | Versions |
|---|---|
| TIBCO Scribe Insight | 7.9.2 |
Description
After installing Windows Updates, the following error displays when I launch the TIBCO Scribe® Insight Workbench and click <Configure Source>:
Error creating QueryBuilderForm (coCreateInstance failed) – No such interface supported
(Error code = 80004002)
The same or similar error can occur in other places in Insight that you use to configure a source query, such as editing a Monitor in the Console or when trying to add a publisher in the Console. Errors you may see include a popup with "Unknown error."
These errors occur after installing a Windows update that installs .NET Framework 4.7 and some versions of .NET Framework 4.6.
Error creating QueryBuilderForm (coCreateInstance failed) – No such interface supported
(Error code = 80004002)
The same or similar error can occur in other places in Insight that you use to configure a source query, such as editing a Monitor in the Console or when trying to add a publisher in the Console. Errors you may see include a popup with "Unknown error."
These errors occur after installing a Windows update that installs .NET Framework 4.7 and some versions of .NET Framework 4.6.
Issue/Introduction
After installing Windows updates including .NET 4.7, Error creating QueryBuilderForm (coCreateInstance failed), occurs in several locations in TIBCO Scribe® Insight.
Resolution
There are several resolution options available:
NOTE: If .NET Framework 4.8 is installed, only Options 1 and 3 below are available. The hot fix referenced in Option 2 will not resolve the error when .NET Framework 4.8 is installed.
Option 1: Upgrade to Insight 7.9.5.
Option 2: Install the TIBCO Scribe® Insight hot fix.
Option 3: Uninstall/Rollback the Windows Update that included install of .NET Framework 4.7 or NET Framework 4.6 components.
NOTE: If .NET Framework 4.8 is installed, only Options 1 and 3 below are available. The hot fix referenced in Option 2 will not resolve the error when .NET Framework 4.8 is installed.
- Insight 7.9.5 includes a fix for this issue. If you are enrolled in maintenance, you can upgrade to 7.9.5.
- Apply the Insight 7.9.2 hotfix. Note that this hot fix is for Insight 7.9.2 only.
- Rollback/Uninstall the Windows Update that included install of .NET Framework 4.7 or NET Framework 4.6 components (if possible). In some cases, customers reverted to .NET Framework 4.5 to resolve this error.
Option 1: Upgrade to Insight 7.9.5.
- The hot fix is only compatible with Insight 7.9.2. If you are using an earlier version of TIBCO Scribe® Insight, you will need to upgrade to 7.9.5 which includes this hot fix. Be sure to read the software release notes to understand the requirements before installing.
- Ensure that TIBCO Scribe® Insight maintenance is current prior to upgrading. To successfully register your upgraded Insight server, the license must be current on a maintenance plan. Contact your TIBCO sales representative to purchase or confirm maintenance is current.
Option 2: Install the TIBCO Scribe® Insight hot fix.
- The 7.9.2_HF10_D46861 hot fix can be downloaded from the support site and is only compatible with Insight 7.9.2. Instructions for where to find the download can be found in this article: TIBCO Scribe® Insight 7.9.2 hotfix 10 is now available
- There is a PDF in the zip file that includes the instructions for how to install the hot fix.
Option 3: Uninstall/Rollback the Windows Update that included install of .NET Framework 4.7 or NET Framework 4.6 components.
- Reference: Microsoft description of KB3186539
- Windows Update included install of .NET Framework 4.7 and 4.6 components, and Insight v7.9.2 and prior versions do not support this version of .NET Framework. Follow the following steps to uninstall the Windows update:
Open the Windows Control Panel
Select “View installed updates”
Select the appropriate update version from the list below
Select “Uninstall”
Reboot the server
Select “View installed updates”
Select the appropriate update version from the list below
Select “Uninstall”
Reboot the server
- If you continue to experience the QueryBuilderForm error, you may need to rollback to .NET Framework 4.5.
Additional Information
Microsoft description of KB3186539: https://support.microsoft.com/en-us/help/3186497/the-net-framework-4-7-offline-installer-for-windows
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