Statistica installation error: "'Errors occurred while trying to load the installer's supporting libraries. Please check your installation media."
Article ID: KB0080256
Updated On:
| Products | Versions |
|---|---|
| Spotfire Statistica | 11.0 and above. |
Description
When trying to install Statistica, I receive the following error:
'Errors occurred while trying to load the installer's supporting libraries.
Please check your installation media.'.
Cause:
- The download is corrupt.
- Running the installer from a network location, and there is a network hiccup or connection issue during the install.
- The installer was launched twice, so they try to run at the same time (or, maybe there is an installer process still hanging in the background)
Issue/Introduction
This article discusses the causes and solution for this message: "'Errors occurred while trying to load the installer's supporting libraries. Please check your installation media."
Environment
Windows operating systems only.
Resolution
1. Restart the computer
2. Delete the installer package and then re-download the installer package to a local (non-network) location
3. Run the installer package again
Related knowledge article:
Error: "error reading setup initialization" when using WinZip to extract Statistica installer files
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