Support Policy for TIBCO EBX 5.9

Support Policy for TIBCO EBX 5.9

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Article ID: KB0106782

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Updated On:

Products Versions
TIBCO EBX 5.9.23 and earlier service packs

Description

Retirement Notice Originally Published: June 2, 2022
Retirement Notice Revised December 20, 2022: The end of support date was changed from December 31, 2023 to June 30, 2024.
Retirement Notice Revised September 27, 2023: The version listing was updated from '5.9 (all service packs)' to '5.9.23 and earlier service packs' & Add-ons specific version listing has been updated from 4.x (all versions) to '4.5.18 and earlier service packs' . Note about extended support has been updated as well. 
Retirement Notice Revised June 25, 2024: Updated the content in the Reference section to point to the retirement information of version 5.9.24 and above


TIBCO hereby announces that it will end support for the following product version(s), as of 11:59 pm Pacific Time on June 30, 2024 : 

  • TIBCO EBX 5.9.23 and earlier service packs

This retirement will apply to all product components, including:

  • TIBCO EBX Add-ons versions 4.5.18 and earlier service packs

The purpose of this notification is to officially communicate this retirement and request that you migrate, as soon as possible, to a supported release of the product.  Check the TIBCO Product Download Site (http://edelivery.tibco.com) for the most recent release when planning your upgrade. After the retirement date has been reached, new cases reported against the retired release(s) will no longer be accepted and existing cases under investigation will be closed.

Available hot fixes and knowledge base articles will continue to be available to all customers with product maintenance beyond the retirement date. For up-to-date information on which EBX 5.9 versions are eligible for extended support, please refer to the end-of-support query interface on the TIBCO Support Portal (https://support.tibco.com/s/end-of-support). Please note extended support is subject to eligibility requirements and other rules may apply.

    Please contact TIBCO Support for any clarifications regarding this support policy.

    Issue/Introduction

    TIBCO is officially ending support for release 5.9.23 (and earlier service packs) of TIBCO EBX. This action will take effect on June 30, 2024.

    Additional Information

    Important Note: 
    Please refer to the following article for more information about support policy for version 5.9.24 and above.
    https://support.tibco.com/s/article/Amended-Support-Retirement-Policy-for-TIBCO-EBX-5-9