TIBCO Scribe Insight Retirement Frequently Asked Questions
Article ID: KB0072675
Updated On:
| Products | Versions |
|---|---|
| TIBCO Scribe Insight | - |
Description
Q: Why are you retiring Insight?
A: Due to the demand and focus on Cloud, we are helping customers make the transition to TIBCO Cloud Integration and allocating resources to that future path. TIBCO Cloud Integration offers all of the equivalent functionality plus additional capabilities and unlimited potential.
Q: Do I have to stop using TIBCO Scribe Insight?
A: If you own the perpetual license then you may continue using the product past the retirement date. TIBCO will provide extended support to eligible customers until November 30, 2023 after the product retirement date of November 30, 2022.
Q: Are there additional updates being made to Insight leading up to the retirement date?
A: We may provide patches or hotfixes for customers on maintenance plans where possible.
Q: Is extended support available beyond the retirement date?
A: Yes. See this article for more information about extended support: https://support.tibco.com/s/article/Updated-Support-Policy-for-TIBCO-Scribe-Insight
Q: What is TIBCO doing to help existing customers through this retirement process?
A: Our transition program provides existing Insight customers who are on Maintenance an option to upgrade to TIBCO Cloud Integration and retain access to Insight. Please contact your Account Executive for details on this.
Q: How do I find out more about TIBCO Cloud Integration?
A: Check out our TIBCO Cloud Integration pages website where you can find videos, datasheet, connectors, etc and other details - https://www.tibco.com/products/cloud-integration.
Q: I already signed up for Maintenance - what do I do?
A: Contact your Account Executive if you are interested in the transition program, which gives you access to TIBCO Cloud Integration, to assist you with the migration to our flagship integration product.
Q: I’m a partner, and I have deals pending for Insight, what do I do now?
A: We'll be halting direct sales of Insight, however, you can sell our transition program. This gives your customer access to Insight, but also TIBCO Cloud Integration to review a migration plan.
Q: What about Connectivity, where can I find details on this?
A: You can find a list of all the connectivity options under https://www.tibco.com/connected.
Q: Is there a migration package available?
A: We have a number of partners who have worked with customers to successfully migrate workloads from Insight to TIBCO Cloud Integration. Please reach out to your Account Executive for details and introductions.
Q: What will become of the TIBCO Scribe Online Insight Connector?
A: As a part of this effort, that connector will be removed from the Marketplace as well. Extended support will be offered for this connector for those customers that have extended support for TIBCO Scribe Insight.
A: Due to the demand and focus on Cloud, we are helping customers make the transition to TIBCO Cloud Integration and allocating resources to that future path. TIBCO Cloud Integration offers all of the equivalent functionality plus additional capabilities and unlimited potential.
Q: Do I have to stop using TIBCO Scribe Insight?
A: If you own the perpetual license then you may continue using the product past the retirement date. TIBCO will provide extended support to eligible customers until November 30, 2023 after the product retirement date of November 30, 2022.
Q: Are there additional updates being made to Insight leading up to the retirement date?
A: We may provide patches or hotfixes for customers on maintenance plans where possible.
Q: Is extended support available beyond the retirement date?
A: Yes. See this article for more information about extended support: https://support.tibco.com/s/article/Updated-Support-Policy-for-TIBCO-Scribe-Insight
Q: What is TIBCO doing to help existing customers through this retirement process?
A: Our transition program provides existing Insight customers who are on Maintenance an option to upgrade to TIBCO Cloud Integration and retain access to Insight. Please contact your Account Executive for details on this.
Q: How do I find out more about TIBCO Cloud Integration?
A: Check out our TIBCO Cloud Integration pages website where you can find videos, datasheet, connectors, etc and other details - https://www.tibco.com/products/cloud-integration.
Q: I already signed up for Maintenance - what do I do?
A: Contact your Account Executive if you are interested in the transition program, which gives you access to TIBCO Cloud Integration, to assist you with the migration to our flagship integration product.
Q: I’m a partner, and I have deals pending for Insight, what do I do now?
A: We'll be halting direct sales of Insight, however, you can sell our transition program. This gives your customer access to Insight, but also TIBCO Cloud Integration to review a migration plan.
Q: What about Connectivity, where can I find details on this?
A: You can find a list of all the connectivity options under https://www.tibco.com/connected.
Q: Is there a migration package available?
A: We have a number of partners who have worked with customers to successfully migrate workloads from Insight to TIBCO Cloud Integration. Please reach out to your Account Executive for details and introductions.
Q: What will become of the TIBCO Scribe Online Insight Connector?
A: As a part of this effort, that connector will be removed from the Marketplace as well. Extended support will be offered for this connector for those customers that have extended support for TIBCO Scribe Insight.
Issue/Introduction
Frequently asked questions and their answers about the retirement of TIBCO Scribe Insight.
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