How to resolve "404 File Not Found" when viewing WebStatistica reports?
Article ID: KB0072407
Updated On:
| Products | Versions |
|---|---|
| Spotfire Statistica | 13.5 and higher |
Description
Known causes:
I. Upgrade and installed WebStatistica to a different path (path was on C: drive originally, but when upgraded the path was set to D: drive)
II. Change in the permissions or path
Issue/Introduction
Environment
Resolution
I. When the upgrade, or re-installation, path has change from C: to D: drive, for example, then the previous reports need to be moved from the previous location to the new location.
To check this, many reports will show up in the old location, like below:
New location:
1. Stop sharing on the C drive:
2. Share the new location, in this case the D:\WebSTATISTICAPub\wwwroot\WebSEWSS\WSReports\. See https://support.tibco.com/s/article/How-to-set-the-Service-user-for-WebStatistica-service-to-have-Full-Control-of-WSReports-folder-to-create-and-save-report
3. Set the path to the new location in Statistica Enterprise Manager:
4. Move, or copy, the old report folders from the C: drive to the D: drive location, i.e. copy all folders from C:\WebSTATISTICAPub\wwwroot\WebSEWSS\WSReports\ to D:\WebSTATISTICAPub\wwwroot\WebSEWSS\WSReports\
5. Restart IIS and WebStatistica service by opening an admin command prompt and run iisreset
All the reports will now be visible.
Additional Information
Feedback
