Operating System / Hardware Platform Support Policy for TIBCO Products

Operating System / Hardware Platform Support Policy for TIBCO Products

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Article ID: KB0070192

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Updated On:

Products Versions
TIBCO ActiveMatrix BusinessWorks All
TIBCO BusinessEvents Enterprise Edition All
TIBCO Runtime Agent (TRA) All

Description

April 13, 2021

TIBCO product documentation lists the platforms that are supported when a product version is released. See https://docs.tibco.com/ for more information. Support cases will be accepted for all documented supported platforms, according to TIBCO version support policies (see End of Support Information for TIBCO Products - https://support.tibco.com/s/article/Tibco-KnowledgeArticle-RetirementNotice-40036).

Over time, TIBCO’s ability to support some platforms (operating systems / hardware) will be limited due to certain circumstances, for example:

  • the platform is no longer supported by the vendor
  • the platform is no longer available to purchase
  • the platform has no / minimal use
  • the platform is no longer strategic to the direction of the product
When cases are logged against platforms with limited support, our investigation will be subject to certain limitations, which are detailed below.

For Platform Support Limitations for TIBCO Messaging products, please refer to the following article - TIBCO Messaging Products Supported Platforms End of Support Information - https://support.tibco.com/s/article/TIBCO-Messaging-Products-Supported-Platforms-End-of-Support-Information

The following TIBCO products will be subject to the platform support limitations listed below:

TIBCO Products with Platform Support Limitations

  • TIBCO ActiveMatrix BusinessWorks™
  • TIBCO ActiveMatrix BusinessWorks™ Container Edition
  • TIBCO ActiveMatrix BusinessWorks™ Plug-ins
  • TIBCO ActiveMatrix® Adapters
  • TIBCO Adapter SDK
  • TIBCO ActiveMatrix BusinessWorks™ Plug-in Development Kit
  • TIBCO ActiveMatrix® Adapter Framework
  • TIBCO BusinessEvents and Add-Ons
  • TIBCO Runtime Agent™ (TRA)
  • TIBCO Administrator™ - Enterprise Edition
  • TIBCO BPM Enterprise (formerly TIBCO ActiveMatrix BPM)
  • TIBCO ActiveMatrix Service Grid
  • TIBCO ActiveMatrix Service Bus
  • TIBCO Operational Intelligence Hawk and Add-Ons
  • TIBCO® Enterprise Administrator
  • TIBCO BusinessConnect and Add-Ons
  • TIBCO API Exchange and TIBCO Cloud API Exchange
  • TIBCO Silver Fabric Enablers and Distributions for all the impacted products

Platforms with Support Limitations

Operating SystemLimitation Start DateLast Revised:
Solaris on SPARC (all versions)October 1, 2022 
Solaris on x86 (all versions)October 1, 2022 
HP-UX Itanium (all versions)**February 28, 2021 
AIX (All Versions)October 1, 2022 
Windows 8.xOctober 1, 2022 
Windows Server 2012October 1, 2022 
RedHat Enterprise Linux 5.xOctober 1, 2022 
SUSE Linux 11April 1, 2022 
** Support Limitations for HP-UX Itanium were also previously announced for some products versions in the following Knowledge Articles:

Environment

Solaris, HP-UX Itanium, AIX, Windows 8.x, Windows Server 2012, Red Hat Enterprise Linux, SUSE Linux

Resolution

Limited Platform Support Includes:

  • The ability to submit Cases for eligible product versions, regardless of platform.
  • TIBCO assistance providing workarounds and available fixes for issues reported.

Limited Platform Support Excludes:

  • Investigation of platform specific issues and staging issues on the retired platforms (e.g: analyzing core dumps)
  • Enhancements, service packs, or defect corrections
  • Back porting of any fixes (including, but not limited to, defect corrections or security fixes) from later product versions
The end of support dates and end of extended support dates published in TIBCO’s Version Support Policy (https://www.tibco.com/resources/datasheet/tibco-support-guide) remain unchanged. The scope and terms of support provided will be subject to the above limitations in addition to the terms of support or extended support.

Frequently Asked Questions

Q. If the platform I’m using is listed above, does this mean I need to migrate to another platform?
Yes. Customers running the listed TIBCO products on any of the platform versions with limitations are advised to migrate to a supported platform, in order to avoid these Support limitations. Customers who continue to use these platforms should be aware of the limitations that will apply to the support provided.

Q. What if I need a hotfix on a platform with limitations?
Unfortunately, we are not able to provide new hotfixes on the Platforms with Support Limitations. Any new hotfixes provided for a product version will be for the supported platforms without these limitations. Previously delivered hotfixes on Support platforms with limitations will continue to be available from the TIBCO Support Portal.

Q. Is extended support available for a product version, if I’m using a platform with Support limitations?
Yes. Extended support If a customer purchases extended support for a product version and is using a platform with Support limitations, extended support can be provided, but the limitations of Extended Support, as well as the Platform Support limitations will apply to any Support provided for that product version.

Issue/Introduction

Platform Support Policy for TIBCO Products
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