How to resolve "Failed to load stat.xml" error that is displayed when launching TIBCO Statistica?

How to resolve "Failed to load stat.xml" error that is displayed when launching TIBCO Statistica?

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Article ID: KB0073250

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Updated On:

Products Versions
Spotfire Statistica 13.3

Description

The following error occurs when I launch my Statistica Academic version:

stat.xml error when launching Statistica Academic

 

Issue/Introduction

This article discusses the fix for this error so Statistica will launch as expected.

Environment

Windows operating systems only. Academic versions only.

Resolution

SOLUTION ONE

1.  Uninstall Statistica (Control Panel-->Programs and Features, right-click on Statistica Academic and choose "Uninstall")
2.  Re-install Statistica using the original installation keys provided by OnTheHub 


SOLUTION TWO

For both Statistica Basic Academic version or the Statistica Ultimate Academic bundle, download the attached stat.xml file.  Then copy the file to the Statistica 13 application folder (typical location is C:\Program Files\Statistica\Statistica 13 Academic\ or C:\Program Files (x86)\Statistica\Statistica 13 Academic).  


Note:  This issue only occurs with academic bundles purchased from OnTheHub (serial numbers with HUB-x at the end).  

For current customers who have issues similar to these or for trial users, please create a case on the TIBCO Support Portal here:   https://support.tibco.com/s/
 

Additional Information

https://support.tibco.com/s/article/Error-Could-not-load-STATISTICA-installer-information-from-C-Program-Files-Statistica-SStatistica-13-statinstinfo-xml

Attachments

How to resolve "Failed to load stat.xml" error that is displayed when launching TIBCO Statistica? get_app
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