How to resolve "Server removed during reread, or server hostid mismatch with license"?
Article ID: KB0077148
Updated On:
| Products | Versions |
|---|---|
| Spotfire Statistica | 13 and later versions |
Description
When launching Statistica Enterprise Manager, the below licensing error may occur :
Issue/Introduction
How to resolve "Server removed during reread, or server hostid mismatch with license"?
Resolution
This error message is a different embodiment of "The desired vendor daemon is down" while launching Statistica. To resolve this error :
1. Restart the STATISTICA License Manager Service as detailed in the article : https://support.tibco.com/s/article/Statistica-licensing-window-may-throw-The-desired-vendor-daemon-is-down-error
2. If the License Server/machine had any hardware changes around the time this error started occurring, create a case on https://support.tibco.com/s/ for TIBCO Statistica requesting a new license file to reflect your hardware changes. You may want to include the STAT ID information as detailed in : https://support.tibco.com/s/article/How-to-find-the-UUID-also-known-as-the-STATID-for-Statistica-licensing from the license server (for concurrent/Enterprise installs) .
1. Restart the STATISTICA License Manager Service as detailed in the article : https://support.tibco.com/s/article/Statistica-licensing-window-may-throw-The-desired-vendor-daemon-is-down-error
2. If the License Server/machine had any hardware changes around the time this error started occurring, create a case on https://support.tibco.com/s/ for TIBCO Statistica requesting a new license file to reflect your hardware changes. You may want to include the STAT ID information as detailed in : https://support.tibco.com/s/article/How-to-find-the-UUID-also-known-as-the-STATID-for-Statistica-licensing from the license server (for concurrent/Enterprise installs) .
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