When to use the System File Checker Tool and CHKDSK to resolve aberrant Statistica issues?
Article ID: KB0076790
Updated On:
| Products | Versions |
|---|---|
| Spotfire Statistica | 13.3.1 and higher |
Description
When Statistica launches but not work as expected, then there may be problems with corrupt files.
For example, a user may experience the following scenario: "When working with working with generalized linear models, no dialog box or program windows appears. The previous day, Statistica was working without any issues but now when Statistica is launched, it opens but no dialogue box or program window comes up with generalized linear models. Seems like every other test works but this specific test is failing to execute."
Cause: One know cause is corrupt system files or corrupt Statistic application files.
For example, a user may experience the following scenario: "When working with working with generalized linear models, no dialog box or program windows appears. The previous day, Statistica was working without any issues but now when Statistica is launched, it opens but no dialogue box or program window comes up with generalized linear models. Seems like every other test works but this specific test is failing to execute."
Cause: One know cause is corrupt system files or corrupt Statistic application files.
Issue/Introduction
This article discusses when to use the System File Checker Tool and the Check Disk tool to resolve certain issues.
Environment
Windows operating systems only.
Resolution
When no specific error windows pop up and no issues are found in the event log (see #5 in the knowledge base article https://support.tibco.com/s/article/Statistica-Error-Debug-log-licensing-report), then follow the solutions below, in order:
SOLUTION ONE
Un-install and re-install Statistica. To uninstall, see this knowledge base article for details: https://support.tibco.com/s/article/How-to-uninstall-and-un-register-Statistica-single-user-desktop
To re-install, double-click on CDSTART.exe or setup.exe in the Install64 (or Install32) folder. If necessary, see this knowledge base article for details: https://support.tibco.com/s/article/How-to-download-the-Statistica-13-4-or-13-5-installer-files
SOLUTION TWO
Rest the StatOpts.xml file. See this knowledge base article: https://support.tibco.com/s/article/What-is-the-StatOpts-xml-file-and-where-is-it-located
SOLUTION THREE
Use System File Checker Tool https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system
Check Disk Tool: https://docs.microsoft.com/en-us/windows-server/administration/windows-commands/chkdsk
SOLUTION ONE
Un-install and re-install Statistica. To uninstall, see this knowledge base article for details: https://support.tibco.com/s/article/How-to-uninstall-and-un-register-Statistica-single-user-desktop
To re-install, double-click on CDSTART.exe or setup.exe in the Install64 (or Install32) folder. If necessary, see this knowledge base article for details: https://support.tibco.com/s/article/How-to-download-the-Statistica-13-4-or-13-5-installer-files
SOLUTION TWO
Rest the StatOpts.xml file. See this knowledge base article: https://support.tibco.com/s/article/What-is-the-StatOpts-xml-file-and-where-is-it-located
SOLUTION THREE
Use System File Checker Tool https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system
Check Disk Tool: https://docs.microsoft.com/en-us/windows-server/administration/windows-commands/chkdsk
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