How to un-install and un-register Statistica (single-user desktop)?

How to un-install and un-register Statistica (single-user desktop)?

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Article ID: KB0077145

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Updated On:

Products Versions
Spotfire Statistica 8.0 and above.

Description

Statistica needs to be un-installed/un-licensed so it can be installed on a new computer. How is Statistica uninstalled and un-licensed (un-registered)?

Note:  Licensing depends on the completed, successful, registration process.  During the installation of Statistica, registration data is entered by the user (name, address,etc.) and a registration file, StatSoftRegistration.txt, is created.  The registration file captures machine information as well and is then sent to our registration serve via the web.  After registration is successful, the full license file is then generated and provided to Statistica, automatically in most cases.   See How Statistica licensing and registration works

Related knowledge base articles:

Issue/Introduction

How to uninstall and un-register a Statistica install (single-user desktop)?

Environment

Window operating systems.

Resolution

Important note:  Before following these steps, make sure the computer on which the uninstall steps are to be performed is connected to the internet. Also, please make a note of the Statistica serial number as this will be needed to contact support.  See https://support.tibco.com/s/article/How-to-locate-the-Statistica-serial-number
 

To uninstall, follow these steps:

1.  Click on Start | Control Panel | Programs and Features 

2.  Find Statistica in the list of installed programs

3. Right-click 'Statistica x.x.x.x' and select 'Uninstall' to begin the uninstall process.

4.  Click on the "Yes" button in the un-registration dialog:

Un-register dialog

Note:  If registration fails during uninstall for any reason, create a support case at https://support.tibco.com/s/  along with the Statististica serial number noted previously and continue to Step 5 below.

5.  Complete the uninstall process.